Terms and Conditions

Last Updated: 26/08/2024

 

Welcome to AlleppeyHouseboat.in. By accessing or using our website and booking our houseboat services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

1.1 Introduction
These Terms and Conditions govern your use of our website and services, including the booking and use of our houseboats. By using our website or services, you agree to these terms in full.

1.2 Changes to Terms
We reserve the right to modify these terms at any time without prior notice. Continued use of our website or services after changes have been made constitutes your acceptance of the revised terms.

2. Booking and Payments

2.1 Booking Procedure
To confirm a booking, you must provide:

  • Guest Details: Name, contact information, and valid ID proof.
  • Booking Dates: Desired check-in and check-out dates.
  • Payment Details: Deposit of 30% of the total booking amount is required.

2.2 Confirmation of Booking
Upon receipt of the deposit, a confirmation email/Whatsapp Message will be sent to you. Review this confirmation carefully and contact us immediately if there are any discrepancies.

2.3 Payment Terms

  • Deposit: Deposit of minimum 30% is required at the time of booking.
  • Final Payment: The remaining balance must be paid 14days before the scheduled departure. Failure to pay on time may result in cancellation of the booking.

2.4 Accepted Payment Methods
Payments can be made via Bank transfer, Razorpay payment Gateway, UPI. All payments should be in Indian Rupees (INR).

3. Cancellation and Refunds

3.1 Cancellation by Guest

  • More than 15 days before departure: Full refund of the booking amount minus the service fee.
  • 7 to 15 days before departure: 50% refund of the total amount.
  • Less than 7 days before departure: No refund.

3.2 No-Show Policy
No refund will be provided if you fail to appear without prior notice.

3.3 Refund Processing
Refunds will be processed within [7-10] business days and credited to the original payment method. GST charges, if applicable, will be refunded proportionately.

More details mentioned in cancellation & refund policy page

4. Rescheduling and Amendments

4.1 Rescheduling
Requests to reschedule your booking can be made up to [14] days before departure, subject to availability and an additional fee of ₹1500.

4.2 Changes to Booking
Any changes to the booking, including dates or the number of guests, may incur additional charges based on availability and the nature of the change.

5. Houseboat Use

5.1 Guest Conduct
Guests are expected to act responsibly and adhere to houseboat regulations. Any damage caused will be charged to the guest. The use of drugs and illegal substances is prohibited.

5.2 Safety and Liability

  • Safety Equipment: Life jackets and other safety equipment are provided. Familiarize yourself with safety procedures upon boarding.
  • Liability: We are not liable for any injuries, losses, or damages during your stay. Guests are responsible for their own safety.

5.3 Environmental Compliance
Guests must comply with all local regulations and respect environmental guidelines. This includes avoiding disturbances to wildlife and maintaining reasonable noise levels.

6. Privacy Policy

Our privacy practices are outlined in our Privacy Policy. By using our services, you consent to the collection, use, and protection of your personal information as described in the policy.

7. Intellectual Property

7.1 Content Ownership
All content on our website, including text, images, and logos, is owned by AlleppeyHouseboat.in or its content suppliers and is protected by copyright laws. Unauthorized use is prohibited.

7.2 Trademarks
The trademarks, logos, and service marks displayed on our website are owned by AlleppeyHouseboat.in. Unauthorized use of these trademarks is prohibited.

8. Third-Party Links

Our website may contain links to third-party sites. We do not endorse or take responsibility for the content or practices of these sites. Access these sites at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, AlleppeyHouseboat.in is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

10. Governing Law

These terms and conditions are governed by the laws of India, specifically the state of Kerala. Any disputes will be subject to the exclusive jurisdiction of the courts in Alleppey, Kerala.

11. Force Majeure

We are not liable for any failure to perform our obligations due to events beyond our control, such as natural disasters, strikes, or government restrictions.

12. Complaints and Grievance Redressal

For complaints or concerns, please contact us. We are committed to resolving issues in line with Indian consumer protection laws.

13. Contact Information

Email: [email protected]
Phone: +91 7510933835
Address:  Alleppey houseboat guide, St Thomas church, Pallathuruthy Bridge, Alappuzha – Changanassery Rd, Pallathuruthy, Alappuzha, Kerala 688003