Privacy Policy
Effective Date: 26/08/2024
AlleppeyHouseboat.in (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Indian laws, including the Information Technology Act, 2000, and its amendments, as well as applicable rules and regulations.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1 Personal Information
Contact Information: Name, email address, phone number, and physical address.
Booking Details: Information related to your houseboat booking, including preferences and special requests.
Payment Information: Credit/debit card details and other payment information. We use secure third-party payment processors, and do not store your payment details.
1.2 Sensitive Personal Data
As per Indian law, sensitive personal data includes passwords, financial information (e.g., bank account, credit/debit card details), health information, etc. We only collect such data when absolutely necessary for the services provided.
1.3 Automatically Collected Information
Log Data: IP address, browser type, operating system, and other technical details when you visit our website.
Cookies: Small files stored on your device that help us enhance your user experience (see below for more details on cookies).
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Bookings: To confirm and manage your houseboat bookings, process payments, and communicate with you regarding your reservations.
Customer Support: To respond to your inquiries, requests, or complaints.
Personalization: To customize your experience on our website and provide relevant content and offers.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Security and Fraud Prevention: To protect our website and services from unauthorized access and fraud.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
Service Providers: We may share your information with third-party service providers who assist us with payment processing, email communications, and website analytics. These service providers are obligated to maintain the confidentiality of your information and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, personalize your experience, and improve our services.
4.1 Types of Cookies
Essential Cookies: Necessary for the website to function properly.
Analytical Cookies: Help us analyze website usage and improve performance.
Marketing Cookies: Used to track visitors across websites to deliver relevant advertisements.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
5. Data Security
We implement reasonable security practices and procedures, as required under Indian law, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under Indian law, you have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
Consent Withdrawal: You can withdraw your consent for us to use your personal information, though this may affect our ability to provide you with services.
7. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it promptly.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Grievance Redressal Mechanism
In compliance with the Information Technology Act, 2000, and the rules notified thereunder, the following Grievance Officer has been designated to address any complaints or concerns regarding the processing of personal information:
Grievance Officer: VIneeth M
Email: [email protected]
Phone: _91 7510933835
Address: Alleppey houseboat guide, St Thomas church, Pallathuruthy Bridge, Alappuzha – Changanassery Rd, Pallathuruthy, Alappuzha, Kerala 688003
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: _91 7510933835
Address: Alleppey houseboat guide, St Thomas church, Pallathuruthy Bridge, Alappuzha – Changanassery Rd, Pallathuruthy, Alappuzha, Kerala 688003